Refund policy
Refund & Return Policy
Returns
Matman USA accepts returns within 30 days of delivery. After 30 days, we are unable to offer a refund or exchange. Returns are only accepted for items purchased directly from the Matman USA website.
To be eligible for a return:
-
Items must be unused, unworn, and in the same condition as received
-
Items must be returned in their original packaging
-
Opened or used items may be subject to a restocking fee, up to a maximum of 10% of the item cost
Return Authorization Required
All returns must be approved prior to being sent back. To request a return, email orders@matmanusa.com with your order number and name. Please allow up to two business days for a response. Returns sent without authorization may not be accepted.
Refunds
Once your authorized return is received and inspected, your refund will be processed and applied to your original method of payment.
Please note:
-
Shipping costs are non-refundable
-
If returned items are missing, used, or damaged, the return may be denied. In this case, we will contact you via email with further details.
Late or Missing Refunds
Refunds typically appear within 3–4 business days after processing.
If you have not received your refund:
-
Check your bank or credit card account again
-
Contact your credit/debit card company or bank, as processing times may vary
If you have completed these steps and still do not see your refund, please contact us at orders@matmanusa.com.
Exchanges
Exchanges are only accepted for items that are defective or damaged.
To request an exchange for the same item, please contact orders@matmanusa.com before returning anything. Unauthorized exchange returns will not be accepted.
If an incorrect item or size was ordered by mistake, we will issue a refund according to the Returns policy. Customers may then place a new order for the correct item or size.
International Orders
Customers are responsible for all international shipping costs, including but not limited to:
-
International postage
-
Customs fees
-
Duties and taxes
This applies to new orders, returns, and exchanges. Shipping costs and international fees are non-refundable.